Terms of service

Our Guarantee

At Regina Gioielli, we place great emphasis on quality and you have our guarantee that the jewelry you buy matches the corresponding description and photos on the website. All of our jewelry have been appraised by a completely independent graduate gemologist NAJA member (National Association Of Jewelry Appraisers) or by attached certifications (GIA, …). Despite this we understand that our customers can change their mind or regret a purchase. Regina Gioielli therefore relates to a 14-day right of return if the jewelry has not been modified in any way.
Please understand that antique and vintage jewelry have been worn and loved for generations, some of them will show signs of wear and tear. We refurbish all jewelry before we offer them for sale and perform all necessary repairs to ensure that they are durable and safe to wear.


Purchasing / Order Process

Our purchasing process is pretty straight forward - just put the item in your shopping cart and complete the checkout process. You will receive a confirmation email about the purchase shortly after.

All prices include VAT. The total cost of the purchase will always appear before ordering and includes all expenses associated with the purchase such as expenses for postage, shipping, packaging, etc.

Reginagioielli.com does, in accordance with Norwegian law, not accept credit purchases for persons under 18 years of age in accordance with Norwegian law. If you are under 18 years of age, you must have approval from your guardian before you can order from us.

Reginagioielli.com reserves the right to cancel a purchase if there is suspicion of fraud.


Shipping & Delivery


Domestic shipping: Orders will be sent via Norgespakke or Bring.
International shipping: we will send your order, fully insured via DHL express.

Orders are usually shipped 1-3 days after payment is received.

If you need us to send the item to arrive on a specific date, please let us know as soon as you have completed the purchase process.

When the item is shipped, we will send you an email that includes the tracking number of your shipment.

All shipments require an adult signature (must be 18 years of age).


Customs and Import Taxes on International Sending

The customer is responsible for any customs and import taxes that may apply. Reginagioielli.com is not responsible for delays that can occur due to customs.

Payment Methods:

We accept:
-Visa and Mastercard
-Vipps
-PayPal
-Klarna Invoice - Pay within 14 days.
-Klarna Account - split the payment to suit your finances.
-Layaway - please message us for setting up a layaway plan.


Refunds/Returns

You have a full right of return for up to 14 days from the time you receive the item, provided that you have not used the item and that it is returned in undamaged and untouched condition. The most important thing for us is that you are 100% satisfied with your shopping experience.

If you regret the purchase within 14 days, you can send the item back, and we will refund you the entire amount you have paid for the item. Send us an e-mail at info@reginagioielli.com to request a return.
You as a customer must cover the cost of shipping when you send the item back to us, unless you return an item due to an error. In the event of complaints or package errors, we always refund return postage. You are also responsible for the risk of return shipping, should the product be damaged or disappear during shipping.

Upon return, the item(s) must be packed properly, together with the box. Transport damage that occurs due to defective packaging will be charged to you as a customer.

Refunds for returned items will be made on or before the third working day upon receiving the package. Please note that the items must be re-inspected for condition prior to the refund.

If the original payment was made by credit card, it may take a full billing cycle before the credit is displayed. PayPal refunds are usually made within 2-3 business days.


Privacy and Security

Your personal information and privacy are of the utmost importance to us. All information shared in the purchase process is kept confidential. We do not share our mailing list.
See our privacy statement for a more detailed description of how we handle this information.


Reginagioielli.com reserves the right to make printing errors in texts on this website. Reginagioielli.com reserves the right to adjust prices and any price errors.


Company Information

REGINAGIOIELLI.COM
Regina Pasta
Contact address: Postboks 2021 Lura, 4394 Sandnes
Contact us: reginagioielli.com/omoss
E-mail: info@reginagioielli.com
Phone number: (0047)92073318
Org.nr. 926529528 MVA